Don’t Give Up On the Spirit
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Last week we adopted a female bull terrier (like Spuds McKenzie or the Target dog) that had been rescued out of a puppy mill in Wisconsin. She was used for breeding and made to live outdoors. Some dogs can handle harsh winters but bull terriers are typically not “outside” dogs. Their hair is very similar to a Dalmatian, and they don’t have much of it. Anyway, this girl is 4 and it’s been like getting a puppy. She doesn’t know the worldly things a dog should know. One of the great things about her is that even though she has had a hard life, and not good treatment her spirit is not broken.
We have all had our good days and bad in property management, but even on the bad days you should be able to provide great customer service. It’s your job. If you make your job into a stressful and undesirable situation then you will project negativity. Customer service is just that, a service that you are providing for the customer. You should be able to provide it well, and it will ensure that you still have a company to work for.
Written by Natalie Thomas, TQAS Executive and business blog writer.
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