Don’t Fool Yourself

The title speaks for itself. As a property manager, what do you expect to see or hear when you visit your properties? Why are you shocked at what you hear? Do you have consistency across your stores? Are all of your employees on the same page at providing great customer service? If you don’t know the answers to these questions, you need to do some self-reflection of your own.

As I am walking around my box, I think to myself, what do I expect out of my business? After I determine that, I ask my associates what they think I expect out of them and what they expect out of me. We sometimes get caught up in our daily routines that we do not do a check up occasionally to see where our business is at in terms of expectations. I step back and ask myself why am I shocked some things are the way they are, when I allowed them to be.

I did a shop of a self storage manager the other day and I was pleased to hear when they said their regional storage manager was just in and they frequently check on the facility. You have to know what is going on inside your stores to get a good grasp on what is going on with that particular business. They went on to say how the training went and what they learned. I thought that was awesome. I was so amazed by that, I wanted to go out and do the same thing in my departments the next day.

As property managers, we have to lay out expectations, follow up to ensure that those expectations are understood, and being met. If we do not do that, how profitable do we expect our business to be?  Whether it is weekly, monthly or quarterly checks, make efforts to get to all of your people and ensure they are being trained and are executing those principles.

Here’s a question for you. If you are not training and coaching your people and holding them accountable to their performance, who is? You are only fooling yourself.

Joel Little, Experience Sales Manager.

Thanks for reading our property management blog, a diary of life in the self storage and property management industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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