Don’t Bend the Rules

We’ve recently discussed bending the rules for star or top employees. However, I’d like to submit to you that if the “star” or “top” employee is continuously bending the rules then they are in fact not the “star” or “top” employee. Wouldn’t the breaking of rules and disregard for company policies contradict the qualifications for being a top performer?

In my experience, once you bend the rules or let a few things slip employees will begin to push their boundaries further and further. I’ve worked for companies whose rules became almost non-existent because one or two employees who happened to also bring in a lot of sales thought they were above the rules.

This can do a lot of damage to the teamwork atmosphere that you should have in place. The employees who do follow the rules may feel that letting certain others get away with things is unfair. This can breed dissention among your crew.

Above damaging teamwork, bending or removing rules will, in the long run, damage your business. Some businesses are more casual and laid-back than others, but no matter what your management style, there must always be some ground rules.

It’s your job, as the manager or supervisor, to stand your ground. Sometimes employees who break the rules can be confrontational when you approach them about the issue. Don’t be afraid to be firm. At this point, giving in to them will only damage the morale and productivity of the rest of your business. Learn how to calmly instill in all your employees that the rules are not made to be broken.

Written by, Sarah Little, PhoneSmart Total Quality Assurance Executive.

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