Don’t Be Afraid To Ask Questions
-
Manager: Thank you for calling xyz
Customer: Yes. Can you give me the price of a 10×10 storage space?
Manager: Yes, it is $100 a month.
Customer: Ok. Thank you.Conversations like this always hit a nerve with me. The reason is that we are doing the customer a disservice if we do not ask them what they are storing or find someway to ensure that size is the one that will fit all of their belongings.
We are here to provide the customer with the best service that they can get. What happens if the customer comes down to the site and is ready to store their belongings, and they find out that they need a bigger size? What would happen if the facility just sold out of the size that they needed an hour ago? This customer would be angry and maybe decide not to rent from that facility. Then that facility is losing business.
We cannot be scared to ask the caller what they are storing. This way we can 1). Ensure that they are not storing things that are not supposed to be stored in the space and 2). Ensure that the size will accommodate their belongings. The caller would be happy because we asked them and now the size they are paying for is the size that best fits them. Go above and beyond for the customer always, but sometimes it’s the basics that will win you over with the customer.
Joel Little, Experienced Sales Manager
Total Quality Assurance Services is brought to you by PhoneSmart – .
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
View 
Subscribe via 
