Does Your Voice Mail Work For You?
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Many people have different perceptions of voicemails. Some may view the voicemail as a nuisance and others may see them as resourceful. Instead of perceiving the voice prompts as a nuisance, we should see them as helpful. In a voice message there is a lot of information that is given. Taking the time to listen to the voice prompt may answer your question before having to press a desired option. In most voicemail messages the five W’s are typically answered. The who you called, the where the location is, the what to do after the beep or what will happened once a message is received, the why not available to answer the phone, and when a message will be returned. Additional information such as access hours, payment, drop box and truck rental and return procedure may be included as well. Listening to the message in its entirety may reduce the conflict of getting a live person that is in the incorrect field to assist you with your needs. Most voice prompts are designed to direct us to the path that we need to go down to get our concern or question answered effectively. The recorded voice of the person that set the message up has taken the time to do so; therefore in return (or to show our appreciation) we should take the time to listen to the message. It will be amazing the information that we will obtain by listening.
Written by Angela Perry, PhoneSmart trainer and business blog writer.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.