Do You Have It In You?
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When you go out to eat or shopping somewhere how do you like to be treated? Do you like the red carpet to be rolled out or do you prefer something a little bit more low key? Whichever way you like to be treated is how you should approach your customer service to others. If your style is low key but you are always available to help with any concerns that might arise, make it work for you. If you like to make a big production about your self storage site, people will realize that you are proud and will go out of the way to help your customers. It’s what works for you that counts.
Customer service begins with you anticipating the needs and wants of your current and future customers. Customer service is building rapport with each and every person that walks through the door. The connection must be real, but the more you connect the easier it will become to build rapport with everyone. Customer service is being friendly, having a smile on, knowing your product, and offering to help resolve issues.
Having great customer service will help your secret shopping and mystery shopping scores improve. If you currently don’t have a secret shopping program set up for your self storage, craft storage or business, contact us at PhoneSmart for information on how we can help you start on the road to giving great customer service. Call 866-639-1715 for information.
Written by Natalie Thomas, TQAS executive and business blog writer.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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