Difficult Calls In The Property Management Industr
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I got an interesting call yesterday from a “customer ambassador” from AT&T for one of the managers at a self storage facility that we answer for. I thought that was quite interesting because they have learned how to say their title as customer service representative in a different way. Its funny how we manipulate our words to mean the same thing. I guess it just sounds better. Is that a way for them to get someone to call them back? It is very creative though I will give them credit on that one.
We may all manipulate the way we talk on the phone as well. If something sounds nice then we think it is nice. Persuasive talking. That’s something we can use in our everyday dealings on the phone for and the property management industry. If we say “Oh, I have a gate around the facility” that doesn’t sound as nice as “We have a state of the art security gate that you will have a code to get in and out with”. Now if you are talking to a customer and they are going to think “wow it comes with all that?” Not just an old flimsy gate. If we can manipulate our words we can make it sound very nice and inviting so we can get the customer to check us out. If they called around and we are the only ones who say that then that is going to peak their interest. So next time you get on the phone, make your facility sound inviting and you may see that you can invite them to visit the site and they will accept!
Written by Wendy Lane call center reservations specialist and writer.
Thank you for visiting the PhoneSmart property management blog, a view of the property management trends in the property management industry.
Your local unit provider in 819 N. Eola Rd. Aurora, IL. 60504
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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