Customers Are Our Job Security

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How many of us out there love our jobs?  How many us of have a routine that we follow every day and don’t like to deviate from that routine?  Do you control the routine or does the routine control you?

My GM and I sat down and planned out my week so I can ensure that I can get all the things I need to get done, done in the week.  We mapped out my exact, to the half hour, tasks that I had to do on a daily basis.  I try my hardest to follow this plan because I know that it is a good plan to follow and I can ensure that I get all my behind the scenes stuff done. 

Unfortunately, we didn’t account for customer issues that can rise up at any moment. I decided that I could hide from customers and ensure that I got my work done.  Then I realized, this paperwork and such that I am doing is there to help the customers and my business.  Without my customers and me serving them, I wouldn’t need to plan my actions for the week because I wouldn’t have a job.

Even though routines are great, they help you map out your day, and they keep you in order, they should never get in the way of customer service.  Your business is open to assist customers.  Control your routine, don’t let your routine control you.

Written by: Joel Little

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Rent storage at 2055 Mercator Dr, Reston, MD 20191

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.