Customer Service

Today I had the unique honor of being the MOD. In Best Buy world, that is the manager on duty. This person is in charge of taking all the manager calls (angry customers, calls from corporate, etc). and making sure that the check-in lanes are processing the sales fast and accurately. 

The first call I took today was from a woman that had issues with her Ipod. She dropped it in some water and that ruined the Ipod. Well, I can’t replace her product due to water damage but she bought our service plan. So, she wanted to get her service plan prorated back to her.

She went to my customer service girls and they told the customer that we were unable to process this request in our store and referred her to our 800 number. So, the caller called the 800 number and they told him that she needs to go into a store. Obviously the customer was pretty upset having to go back and forth with no one giving her a resolution. 

I was able to find that we could process her request in the store. I immediately called the customer back and told them that we could get her all taken care of. At the end of the day, she was happy. I was dealing with this problem for over an hour and I was glad to have come to a resolution made the customer happy.

When you are in an environment in which you can make the customer happy and go the extra mile for them, do so. The customer will appreciate it and realize that your customer service is second to none.

Written by: Joel Little

Thanks for reading our property management blog and inside view of the customer service industry.

PhoneSmart is your offsite sales force and call center Columbia, Missouri.

Self storage is around the corner at 3006 Druid Park Drive, Baltimore, MD 21215

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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