Customer Service – There Is No Room For A Bad Day
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We all have bad days. Some mornings just getting out of bed can be a hassle. You stub your little toe on the corner of the make up vanity on your way to the alarm clock, and it all goes downhill from there. A burnt bagel and a hot coffee stain on your blouse later, you are just about ready to let some body have it. The next person you see is likely to get an earful. Working in a retail establishment or in some form of customer service, however, requires that you leave your bad day at the door, no matter how miserable it may have been up until this point. Cover that coffee stain up with a well placed chiffon scarf or ID badge and plaster a smile on your face. You never know, you company or business may be up for some mystery shopper reviews and your performance may well be evaluated. Make it count.
Mystery shopper reviews are periodically conducted by independent outside companies that your employer has opted to work with for the purpose of evaluating the standards and customer services practices of their organization. The people who conduct the mystery shopper reviews look and act just like any ordinary customer. You never know who they are or when they will be coming in. Thus, you had better be on your best customer service behavior with everyone who enters your work place. If you are taking your bad day out on the patrons of your establishment, the trickle down effect can be disastrous for business, and employers will not tolerate such a drain on their pocketbooks or in the minds and hearts of their loyal customers.
Most employers value their employees. They do not want to come across as the big brother type who is always looking over your shoulder. Mystery shopper reviews can be used for incentives, too, in that any employee who gets positive reports by the independent agents can be eligible to receive cash bonuses, or perhaps a day off with pay. Mystery shopper reviews do not have to be seen as a way of keeping tabs on who is bad or good in within the ranks of an organization.
Used properly, they are an incredible tool that can be the catalyst for intensifying training efforts and hiring practices. It allows companies to actively asset and achieve higher standards and make those standards known to all potential employees and customers alike. People enjoy working for companies that value quality and high standards. Even if your morning starts out with you bumping your head on the corner of the cabinet door, by focusing your efforts on the quality of service that you are providing your customers, you are attracting and exhibiting good business. Smile and the world smiles with you, even though you may still feel that tenderness on your scalp.
Taking pride in your work, and having fun with what you do, whether it is selling high end wooden furniture or key chains and tiny trinkets in an airport gift shop, will make your days go by faster, allow you to maximize your customers enjoyment and it has the added benefit of helping you forget about the terrible morning that you had.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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