Customer Service Secrets

Almost everyday I tell my son, Luke, it is a good thing he is so charming.   When something goes wrong, I usually hear a very sweet, “Mom, could you please come here for a minute?”   And at a very young age he mastered, “I am sooo very sorry, Mommy.”  He can charm the pants off anyone.

We actually started calling him Trouble before he could walk.  We stopped calling him Trouble when he was about 18 months because we wanted him to learn his real name.  The funny thing about Luke is that he seldom breaks things because he is mad.  He just thinks that if he pulls a little harder or squeezes a little more that he will be able to figure out how things work. 

The day we moved into our new house, I flipped the slide lock on the front storm door.  We live in a quiet neighborhood, on a quiet street, but the thought of introducing myself to my neighbors with the question, “Do you know where my children are?” was a little daunting.  I thought that if I locked the door, I would at least know they were going out and we could talk about their new limits.

I was in the back of the house when I heard “Boom, Boom, Slam”.  I ran to the front door to find the glass broken and my 4-year-old little charmer standing by.  He proceeded to explain to me that he could not figure out how to unlock the door, so he “hip checked it.”  I couldn’t believe it!  Moving into this older house, we already had a long list of to dos, replacing the storm door glass was not on the list.  I was fit to be tied. 

I can never stay mad at him for long though because I know that he truly does feel bad when things go wrong.  It’s the same when things go wrong with our self storage customers.  If they know that we will do everything we can to make things right, they are usually pretty tolerant.

Written by: Kathleen Wilmes

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PhoneSmart is your offsite sales force and Call Center in Columbia, Missouri.

Your local self storage unit provider in 2445 Crain Hwy. Waldorf, MD. 20601

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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