Customer Service is the Best Sales Technique

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I’m still new in the self storage business so I’m still learning something new everyday.  I used to be a customer service representative at Famous Barr so a lot of skills that I acquired through working there transferred really well when I started working at the call center.  The other day something happened that I’d never heard of before.  I had assisted this customer for a while to help them decide what storage unit size they needed and what I had available for them.  By the end of the call I had answered all the prospective customer’s questions, but still couldn’t reserve the unit because they were still uncertain.  Throughout the call I was my typical agreeable self and thought nothing more of the call.  Later that day I came back in from my break and my associate told me that the person called back specifically to thank me for being so helpful even though they weren’t going to rent the unit.  I was blown away that someone who wasn’t even going to rent would call back to simply say thank you, but I guess that is the true value of good customer service.  Although the person didn’t rent storage that day, I’m sure when they do decide to rent storage or maybe someone they know needs storage they will recommend us.  Word of mouth is one of the best ways of advertising so customer service can serve to be one of the best sales techniques to create future business.

Written by Julio Montes, PhoneSmart Supervisor

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.