Customer Service Is Still King!
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Is it always about customer service? Today, the day after Thanksgiving is typically the one of the biggest shopping days of the year. Retailers bank on outrageous sales to pull customers in and hopes that the will buy other items. Some stores in our city were advertising that the doors would open at 4am. Ouch. That is pretty early to go shopping in my book.
When you have several hundred people waiting to get into your store, what is the best way to handle the customer service part of your job? My suggestions are that people are going to have in mind a least one item to look at and buy; otherwise they wouldn’t be waiting at the door just to look around. Have plenty of associates on the floor to direct traffic and don’t forget to suggestive sell. With the craziness of the day, people are going to want to get in and get out, and your associates will just not have an excessive amount of time to spend with each customer.
What do we do here at PhoneSmart when it is busy? We try to cover the busiest times of day with scheduling. Sometimes, we will get that unexpected rush of self storage calls and we switch over to super focus mode. Depending on the client and how we answer their calls for them can impact our busy times. inquires start early for us and goes into the nighttime hours, much longer hours than any self storage office.
Written by Natalie Thomas, TQAS executive.
Total quality Assurance Services is brought to you by PhoneSmart – .
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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