Customer Service
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I had to call in to my cable companies technical support line because my internet stopped working in the middle of some research I was doing (ok, I was checking my email, but it was important). I had previously worked for an internet tech support hotline so I went over all the things that usually could be the problem with my internet. I checked the lines in, I checked my settings, recycled the modem, etc. Since none that worked I called the tech line.
First of all, I was hold for what seemed like forever (won’t get much into that, we’ll save that for another blog), just to get someone to tell me I had to hold to be transferred. So, when I got through the tech tried to tell me what was wrong from my end. I told him before we started that I went through all of the trouble shooting to ensure that it wasn’t my end. He then proceeded to still go through the full gamut of what could be wrong with my internet. I told him again that I did everything that he just told me to do. He was frustrating because he didn’t listen to what I was trying to tell him.
When you are involved in any kind of customer service, you have to keep your ears open and listen to what the customer has to say. If you disrespect them or cut them off while they are talking to you, you will lose that customer for your business. Most customers know what they need and what they are talking about. Treat each customer the same, but in a different manner. Not all customer needs and concerns are the same. Don’t think that you can read their minds and act superior to them.
Written by: Joel Little
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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