Customer Management
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It’s strange; I just returned to work back from a 10 vacation in Florida and it feels like the fastest 10 days ever. I like my job but I just didn’t feel like getting back into the “grind,” or maybe I just wanted to stay on vacation. I had great visits with family and friends, yummy food, awesome weather, and a Merry Christmas. Most of my “Florida” family I only get to see once or twice a year, but I try to remember their likes and dislikes so that when birthdays, special events and Christmas comes along I can have ideas for gifts. I make a mental note on favorite colors, tastes, hobbies, etc. and then I have them when I need them.
Remembering your customers likes and dislikes can help your business run smoother. It can be just a couple of small things jotted on the customer’s information card. Things like: Mr. Smith always pays one day late. (Don’t call him right away), Mrs. Cook likes to clean items out of her unit every 3 months (Have dumpster emptied); Mr. Pauls likes to pay in person (That way he knows it’s done). Knowing a few things about your customers will help your customer service also. Providing individual customer service adds to you building a rapport with your customers. Try to remember your customer’s names, so they will feel important. Just trying these couple of things can’t hurt; in fact it will make your business better in the end.
Written by Natalie Thomas, TQAS executive and writer.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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