Courtesy Please
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What has happened to common courtesy? Things like holding a door for someone, or letting a car pull into traffic or saying excuse me, please and thank you. But as we get more technology advanced we have even more courtesy that deals with gadgets. People driving with their cell phones (not paying attention), walking into a business talking on their cell phones, wanting to smoke in public areas, wanting to charge their gadgets (phones, laptops, etc.) in a restaurant or other places. I admit to talking on my cell phone a little while I am driving but it is not glued my ear the whole time I am in the car. And I certainly would never walk into a place of business talking on the phone. I already have too much going on to juggle too many things at once.
Are you showing courtesy to your or self storage customers? A little courtesy will go a long way in your property management business. It might not all happen at once but try to work in a little courtesy each day. You will see your customers respond to it and they in turn will spread a little courtesy to someone else.
Written by Natalie Thomas, TQAS executive and business writer.
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