Communication
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Being the manager of any property is difficult in itself, but trying to efficiently run a staff adds to that difficulty. With managing a property, most there are a lot of things that you are held accountable to. You need to make sure that every one that works for you is on the same page as you. You have to ensure that the lines of communication are open and are being used frequently.
When I am running my department in my store I am accountable for sales, merchandising, customer service and inventory. I am only one person. I have to ensure that I have people on my staff that will do the job well and care about the job. When something needs to be done, I can do it myself or delegate it to someone else.
You have to communicate well with your staff to save time to ensure accuracy and efficiency. Other keys to a team that communicates well are, being detailed, having the employee repeat back to you or write down the task, and most importantly you as a manager following up with them. With out following up with your employees, you are not ensuring that what you have communicated is being done.
As managers, we are put in charge for a reason and we are probably really good at what we do. One sure way to succeed with our business is to make sure we have an open line of communication with our teams to ensure inventory is counted, alarms on storage units are tested periodically, specials are being offered to our customers, etc. The better your communication is between you and your team, the less error there will be.
Written by: Joel Little
Thanks for reading our property management and inside view of the industry.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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