Communication is Fundamental to Management Compani

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Communication within your management company is key. PhoneSmart manages sales and training for over 100 clients; this is in addition to taking their inbound sales calls. It’s important that each of the administrators and managers within our company maintain an open line of communication with one another regarding changes occurring to each individual client’s account.

Although the tools are in place for us to note conversations and mark changes, we sometimes become busy, or make a change and say to ourselves we’ll write it down later. Later, we get busy doing other tasks and forget to write it down. Every now and then we can trip over one another, trying to fix the same thing or fix something that was already addressed and not written down.

Learning how to work together as a team is an important fundamental to any business, small or large. With each of us filling in our niche, it could become easy to isolate ourselves from our coworkers. Left unattended, communication withers away. It has to be a focus point and kept in the front line in order to work properly.

After a small miscommunication occurs people can become frustrated or offended, and that can be harder to overcome that the communication problem itself. Neglecting communication is a destructive practice.

Think about what gaps there may be between the top of your ladder and the middle or bottom. One good idea may be to have a monthly or quarterly meeting just so you can see faces you may not otherwise see on a day to day basis. How can your daily communication improve? What are you doing now that works well?

Written by Sarah Little, PhoneSmart Total Quality Assurance Services Executive

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.