Choosing A Secret Shopping Provider
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An important step in beginning your mystery shopping program is finding the right secret shopping provider. Secret shopping companies can vary in the services they offer and some are more flexible or customizable to their client companies.
At , we know that there is no one mold to fit every company. We strive to maintain an open relationship with our client companies in order to continuously meet each client’s individual need. We offer a standard form, as a starting point, but the secret shopping process is completely at the discretion of the client company. After all, who knows your business better than YOU?
Another important factor in beginning a secret shopping program is implementing that program. Whether you choose to use it for employee reviews or maybe you begin an incentive program, knowing how you will use your shops will make them more efficient. Knowing what your intentions are in using the shops will also help us aim toward that goal for you. For example, a client only wanting to monitor their employees while the manager is out of the office may not need as intense a secret shopping program as a client wanting to use the shops at a to improve occupancy rate.
No matter what your goal, secret shopping will provide an unbiased, third party perspective into your business and help you get into the mind of how your customers feel.
Written by: Sarah Little, TQA Executive and Blog Editor
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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