» Quality Assurance Quality Control

Walking into any retail environment could be dangerous. For the well trained shoppers, they know how to avoid the aggressive sales agents and to focus on what they want. There will be a point in which they will have to speak to someone from the store in order to make a purchase. Oh wait, I guess they have self check out at some stores now. So you can totally avoid human contact if you desire it. Why do people avoid sales people?

Many believe that sales people will try to overpromise them something and not deliver. There sometimes is a gap between what a self storage manager promises a customer and what they actually can give them. Just like any other retail environment self storage is very competitive. There are self storage facilities all over the place. They are battling each day for the business of a customer. Unfortunately there times in which the manager says something that they are not able to come through on. Then they end up losing the customer in the long run. Believe it or not, people actually want they are promised.

There are property managers that say that they are not lying to the customer when they know they are not able to come through on a promise. There are those that feel they will just deal with the problem if one actually comes. Many retail companies that decide to falsify their information hope to never get caught and the customer just continues on like all is ok.  As soon as that customer or customers find out what is going on, they will have to decide on their next move. The customer could decide to make a big deal about it and confront the retail environment about going back on their promise, just go with the flow and take the loss, or just go to their competitor. No matter which choice is made, the self storage facility or retail company will hear a complaint. Those complaints add up and could eventually hurt your business.

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Today, quality assurance quality control is a proven management concept that is intended to enhance organizational functions - like design, finance, engineering, production, marketing and customer service - to fulfill organizational objectives and customer expectations. Quality programs consider a company as an integrated collection of processes. Therefore, quality-monitoring programs maintain that companies must continuously endeavor to improve these processes by enhancing the knowledge and experience factors of its employees.

Quality checking activities have a simple objective - to consistently do things right, the first time. Although these activities were originally limited to manufacturing processes, more and more companies in various industries are now recognizing the significance of quality assurance quality control as an effective management tool equally applicable in public sector and service organizations. Different industries continue to create their own versions of quality programs from a common concept.

Important Activities

To successfully implement quality systems in an organization, it is crucial to focus on 8 key aspects. These are integrity, ethics, training, trust, leadership, teamwork, communication and recognition. All these aspects must be practiced by all personnel in departments like R&D, engineering, manufacturing, HR, sales, marketing and purchasing.

Quality systems constitute the foundation for many activities in an organization. Some of these activities include

• Implementing all policies of quality assurance quality control related to meeting customer expectations
• 100 percent commitment from all the employees, including the senior management
• Adopting measures to reduce product and service costs
• Ensuring reduction in development cycle time
• Empowering just-in-time improvement teams
• Integration of strategic planning
• Ensuring focus on improvement plans and vital processes
• Meeting challenges of benchmarking and defined goals
• Involving and empowering staff in the quality programs
• Streamlining the smooth functioning of quality systems
• Confirming ownership of line management
• Recognizing and celebrating achievement of quality-related goals

Advancing By Minimizing Errors

The basic objective of quality assurance quality control is to ensure continuous enhancement of all processes in an organization from top-level decision-making and strategic planning to accurate execution of work on the shop floor. By avoiding mistakes and defects, quality monitoring continues to improve employees, processes, technology and capabilities.

The central idea in quality improvement is that although people make mistakes, most of these errors actually stem from faulty processes or systems. Once such flawed systems are identified, the occurrence of errors can be reduced or even eliminated through preventive measures that include

• Preventing errors from occurring through mistake-proofing
• Preventing a flawed product from passing down the quality assurance quality control chain through inspections at various levels
• Stopping the production process until the defect is identified and corrected

Significance of Current Reality

The current reality of an organization relates to the history, current position, new quality processes, employee skill level and overall proceedings within the organization. In case the current reality does not seem favorable, the implementation of quality monitoring processes must be delayed until the situation changes into one in which quality processes are likely to succeed.

If a company has a track record of impressive responsiveness to quality enhancement policies, it is a good candidate for quality control policies. Such a company that is able to change its operations according to changing needs obviously responds better to quality measures and thus reaps higher profits.

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