Canadianisms, Eh?

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At the PhoneSmart Contact Center, phone reps always try to familiarize themselves with the customers we are speaking to on the telephone. Oftentimes we use cheat sheets to help us accomplish this task. Over the years we have answered for a few Canadian self storage locations to help callers with self storage quote. These were located mostly in the Toronto area, so we were able to communicate fairly well with the callers. Lately PhoneSmart has acquired a new client with storage facilities located all over Canada – which means our reps are scurrying about trying to learn some of the Canuck jargon. Along with the fact that there are six Time Zones, here are just a few other things we have on our Canadian Cheat Sheets:

Province Abbreviations
      QC  Quebec
      ON  Ontario
  SK  Saskatchewan
      AB  Alberta
BC  British Columbia

American Words              Canadian Equivalent
     State                                     Province
   Zip Code                              Postal Code
   Electricity                                 Hydro
  The letter Z                                Zed
   Ummmm                                    Eh?

     Measurements
American         Canadian

       Imperial (yards)   Metric (meters)
         Fahrenheit           Celsius 

Holidays
Canada observes most of the same holidays as the U.S., with a few exceptions.
Good Friday
Easter Monday
Victoria Day (the last Monday on or before May 24)
Canada Day (July 1)
Civic Day (1st Monday in August)
Thanksgiving (Second Monday in October)
Remembrance Day (November 11)
Boxing Day (December 26)

Compiled by Ann Sheehan, PhoneSmart sales representative

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