Call Center Training Makes Evaluations Better

Training at the call center helped me in more ways than one. I was only trained on the phones for only about a week and a half, but I learned so much within that week that it was unbelievable.  Training helped improve my customer service skills and it taught me some great sales techniques, and also different ways to interact with customers. Although this is a job, it has been a great benefit in my life to have this experience.
The call center’s training in customer service skills educated me in how to deal with different type of customers. Not all people are the same, so you have to deal with different people in different ways in life and at the call center. People who want self storage or apartment prices straightforward, you have to be quick and on your toes. You cannot give them just the prices, you must squeeze in as much information as possible while they have you on the line, or they will hang up in your face. This is the same as with people in your everyday life.
When you trying to sell yourself, for example at a job, you want to let the hiring manager know that you are the best candidate for this job so you must get as much information in quickly to “sell yourself” in a short period of time.
Some great sales techniques that working at the call center has taught me is what I call the “red light, green light”, a technique explained to me by a trainer. Basically, you confirm what the customer has told you with convenience, price, location, and size and they will say yes to all of that information and then try to get them to commit to the   storage unit they need and get commitment from them this way.
There is a lot to learn in the secret shopping business and the call center world, I look forward to helping turn missed calls into profits and watching my secret shopping scores increase.

By Glennetta Haymon, a PhoneSmart business blog writer and call center “newbie.” 

Thanks for reading  the PhoneSmart call center blog, where we offer a peek into the mystery shopping industry and offer insight into some secret shopping trends. 

Newer Storage Facility in San Antonio, TX. Call 210-680-1081 for questions about your storage needs. Gate hours 6am – 10pm, 7 days a week.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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