Be Aware of Your Surroundings

I feel like I have always been attuned to good customer service. I worked in the retail clothing industry for over nine years and had many great customer service opportunities. Now that I am out of that business and am in the secret shopping/mystery shopping industry my views haven’t changed. Every restaurant and every store I got to I can’t shut down the mystery shopper in me. I check out displays and the interaction between the employees and the customers. Sometimes I feel overly aware of customer service situations but that’s ok, I like my job and what it does for people. Some people might think that secret shopping/mystery shopping is about catching people doing things wrong. However, we love to see people doing things right! We like to see our services as a training tool to make every customer service experience the most that it can be. We reward clients when they can overcome objections and ask the appropriate questions. In fact it takes less time for us to evaluate a good evaluation than a not so good one.

Does your business need some monitoring? Consider hiring a secret shopping company to evaluate your customer service issues. Secret shopping is a great training tool for new and seasoned employees.

Written by Natalie Thomas, TQAS executive and business blog writer.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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