Astonishing Confessions of Self Storage
-
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
I just took a call from a customer who was shopping around for her mom who needed a storage unit. During the conversation she told me how she had mistakenly went to the wrong self storage business down the street and looked at a unit… she needed a climate controlled unit and when she went to the wrong store to look at the 10×10 she noticed that there were rat droppings all over inside the storage unit.
She then went on to tell me how she asked the manager if they ever had any problems inside the units, and the man actually told her all about how they’d had a bunch of problems inside the storage units, but how it was due to an employee that works or used to work there…. AHHHHHH!!!! The customer couldn’t help but think to herself that she really didn’t want to hear all about it. Where did he learn his sales techniques from anyway?
To tell you the truth, I wasn’t surprised (we’ve heard much crazier things, and by the way, we don’t answer for the store in question). Anyway, I think he may have scared her off to another . What do you think?
It’s important to learn how to highlight the amenities of your facility and avoid scaring away customers with horror stories about your store and even other stores. For an inexperienced customer can sometimes seem scary. It’s your job to give your customers peace of mind about storing at your property.
Written by Robin Turner, PhoneSmart apartment call center manager.
Thank you for visiting the Property Management , an insider diary of the and property management industries.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
View 
Subscribe via 
