Ask And Ye Shall Receive

How many time is the self storage industry, secret shopping industry, or life in general have we not capitalized on a chance to ask a question, get more information, or take an opportunity presented to us? For some of us, it’s the promotion that we passed up at our jobs. For others, it could have been their chance to ask a guy our girl on a date that could have turned out to be their soul mate. Whatever the case may have been it could have been a situation that could have changed our lives.
 
The same opportunity exists in self storage. If we don’t ask that one extra question, it could result in missed reservation or a chance to sell the storage facility. How many times has someone called to speak to a manager but didn’t give a reason? Did you refer them to the voicemail? Asking a simple question, “Did you need storage?” could open up new doors. If you are there at the facility, the caller could have been calling to come into the store to get boxes. That could have been your chance to get them a storage unit for those boxes of things. If you are at a call center that could be a call you could turn into a reservation or hot lead for a client. Asking qualifying questions could be the difference in a sales increase or decrease.
 
Written by Ronald Smith, PhoneSmart call center reservations specialist, and business blog writer.

Thank you for visiting the PhoneSmart secret shopping blog, an inside peek of the mystery shopping industry, and secret shopping trends. 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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