Angels In The Self Storage World

One day while monitoring a secret shop call in our call center, we had a rep get a call from one of our Arizona stores who needed storage. Our company has a call center that answers for different storage facilities and provides a secret shop service to clients as well. We help customers with their storage and secret shop needs and storage questions.
  
Well in this secret shop call the woman called wanting the price for storage and how storage worked. Since she had never needed storage before she was not sure.  The rep explained everything to her, the location, the security and most of all, the price. We can reserve storage for customers over the phone so the rep had asked her if she wanted to reserve the storage unit. The rep got this nice lady all set up and then the story came out why she needed storage.  Hold on to your hats you are not going to believe this secret shop call. Doing a secret shop allows us to review calls, and this one was listened to many times. 
   
The secret shop went something like this.

The woman lived in Arizona and her new neighbor was moving from out north somewhere. An elderly couple was retiring to Arizona. The husband came first and was looking at homes for he and his wife. He found a nice home next to the woman who had called. He went back home to get his belongings and his wife. When he was at home his wife had fallen on the ice and had to be hospitalized and could not make the trip back. He had a moving company move all of their things but he had to go back to Arizona to meet the movers. He had to leave his wife in the hospital and come back to Arizona to meet the truck. Of course, he got there before the movers did, so he had to wait for the moving company. During this secret shop call the lady knew she could be recorded for monitoring purposes. While he was waiting for movers his wife had died. He had to go back north to make arrangements, he was telling his new neighbor what had happened and he did not know what he was going to do. He did not want to move in to the new house without her and was not even sure if he still wanted to stay in Arizona without her. So while talking to this woman he had decided to put his things in storage but he could not wait for the truck. The woman who had called said she would put it in storage for him. Now remember she does not know this man she just knows his situation.

     
When you rent storage you have to put the storage in your name you cannot put in someone elses name and a secret shop can help monitor this. That means she had to go to the storage facility and show her ID and be responsible for the storage bill. She would also be responsible for his belongings. She agreed to that. Would you do that? Or even know of someone who would do that? Amazing, huh?

After the paper work was finished the rep told her it was amazing she was doing that for him. The secret shop call ended and the rep could not believe their ears. She said her family and friends told her she was crazy, the rep told her it was not crazy she was truly an angel and when she got to Heaven there would be golden wings waiting for her. This was a great secret shop story. 

Bowling Green location, 1628 Campbell Ln, Bowling Green, KY 42104

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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