About Us

Who is StorageMart?

StorageMart is a private and fully integrated real estate operation company with a focus on acquiring, developing and managing the newest generation of self storage facilities with all the modern-day amenities.

StorageMart owns over 130 self storage facilities in the United States and Canada. The company can be broken down to 70 storage facilities in the USA, spread over 14 States and over 60 self storage properties sprinkled across 5 Provinces in Canada.
History of StorageMart

Before creating StorageMart, the founding family and executives operated a publicly traded company which sold for over 600 million dollars with over 11.9 million available square feet.

In 1999, upon the sale of the original company, StorageMart was initialized with a combination of contributions from senior management and firmly committed investors.

Today, StorageMart has over 10 million square feet of available space and plans to continue expanding in the USA and Canada.
StorageMart is a strong influence to national and state self storage associations and supports the expansion of the storage industry in any way possible. StorageMart takes an interest in growing the storage industry and has served on the board of numerous national self storage associations.

Where is StorageMart?

StorageMart is headquartered in Columbia, Missouri. The company has roughly 70 storage properties in the United States and over 60 self storage facilities in Canada.
StorageMart will continue acquiring self storage real estate in the USA and Canada.

Who are we?
PhoneSmart, a subsidiary of StorageMart has been an offsite sales force and sales solutions provider for more than 5 years. We have extensive experiences in management and quality assurance of third party firms through our contact center, sales and customer service audit services and other projects.

What are our experiences?
PhoneSmart has been providing nation wide quality assurance and contact center services to a wide range of clients. We have provided a series of services such as sales, customer service quality control and property management assistance.

Why hire us?
PhoneSmart is an independent provider which means that your clients, no matter who they are, have the assurance of a neutral party monitoring your service efficiency and quality.

Who should hire us?
Among others, federal and state contractors, private companies, construction and property firms; virtually every company can benefit from our services. We will not only help in maximizing your quality assurance efforts, we also will increase your credibility by providing a neutral monitoring factor. And most importantly, we will add dollars to your bottom line by helping you be more effective and efficient.

Where Is PhoneSmart?

PhoneSmart is centrally located in the United States and headquartered from Columbia, Missouri. The company serves clientele across the United States, Mexico, Canada, the United Kingdom and Spain, and has a flare for going abroad to new frontiers.

Where Did PhoneSmart Come From and Where Are They Going?

The idea of a call center was born out a need for self storage owners to have a professional sales team dedicated to answering their phones. Self storage operators did not want to miss phone calls before or after hours, or during the day while the property manager was busy.

In the fall of 2000, PhoneSmart was born in an office space fittingly located on site of a local self storage facility. By August of 2006, PhoneSmart made over 300,000 leads and reservations for self storage facilities. The company is on the precipice of making number 500,000 and will soon exceed that.

PhoneSmart quickly grew beyond its call center niche and began duplicating its own sales successes by offering sales training programs and quality assurance services to self storage managers and their property management team.

The secret shopping side of business took off rapidly as self storage managers began training with PhoneSmart to improve their own sales skills and rent self storage units to their customers.

The incredible sales skills at PhoneSmart combined with the property management and real estate boom, acted as a catalyst in the self storage industry. What was once a mildly calm industry in terms of competition quickly turned self storage into a sales industry.

As a result, PhoneSmart became a consultant to many self storage operators who sought sales advice and property management training. The company continues to be on the cutting edge of all things self storage.

PhoneSmart also serves clients by including them in online self storage directories and other SEO strategies, including a self storage social network. The company publishes top ranking online journals on secret shopping, property management, self storage and total quality assurance service topics.

True to company trends of pioneering new missions, PhoneSmart has grown outside the self storage industry and is a sales force and property management consultant to a wide variety of businesses looking to increase sales performance.

What Does PhoneSmart Do?

These are a taste of some of the most popular services at PhoneSmart:

Call Center – A highly trained sales force will answer your phones to sell your service to new customers. The company can also filter current customer service requests to the appropriate fields.

Secret Shopping – PhoneSmart has several types of secret shopping that range in varying degrees from employee monitoring to intense sales training.

Sales Training – PhoneSmart offers a variety of sales training methods including onsite seminars, webinars and more. Some of the most innovative training tools are the Role Play Helpline and Telephone Teachers Program.

Online Marketing and SEO – PhoneSmart maintains several of the highest ranked online journals and vertical self storage directories, among other online resources for secret shopping, quality assurance and property management industries.

What Does Total Quality Assurance Service Mean?

Total Quality Assurance is a deeper meaning of quality assurance, which practices reproduced means of measuring the performance or outcome of a product or service.

Total Quality Assurance means that PhoneSmart not only provides a systematic means to measure and monitor outcomes, but is invested in improving these outcomes for each client.

Who Needs PhoneSmart?

PhoneSmart prevalently serves self storage owners with call center, mystery shopping, sales training, property management and self storage advertising and marketing practices.

PhoneSmart offers quality assurance, live call monitoring and employee monitoring, sales training and secret shopping services to the apartment rental and senior living industry, telecommunications industry, retail shops, hotel and travel industry, and call centers specializing in any area.

PhoneSmart customizes each service to meet the specific needs of any individual client in any industry.

Total Quality Assurance Services is a joined venture of :

PhoneSmart : Your Self Storage Marketing and Self Storage Advertising Solution

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