A View From the Manager Being Shopped

I have written a few mystery or secret shop blogs from the aspect of a shopper.  I have put myself in the position of the person who is being shopped and this is how I feel about being shopped.

It is nice to know I’m being shopped while the shop is being conducted because then I am able to turn up the juice and be on my p’s and q’s with the customer.  Unfortunately, it is not easy to tell when I am being a shopped. Therefore, with customers I am as professional as I can be and always greet them with a smile, whether it is in person or over the phone. My voice is upbeat and filled with eagerness to help the customer. I do not make my customers feel as though they are disturbing me.  I treat each caller of mine as if they were going to spend a million dollars with the company that I am representing.  I am patient and calm and make them feel as though they are the most important person, and at that time they are.  Also, with all of my customers I am friendly and helpful at all times. With each customer I always try to offer assistance or a solution even if it is something that I can not solve immediately.  I try to offer a solution of some sort.  This way the customer will feel as though I have done or made a suggestion to help them. 

Although it may not be in my area of expertise, I still try to accommodate to the customers needs by making a suggestion or even helping the customer to the best of my ability.  At the end of each call, I remind the customer of my name and that I am here to assist them in any way. Before giving my name to the caller I do make certain that the customer does not have any other questions or if I can further my assistance to them.  By doing these simple things while I am with a customer I am sure to pass any and all mystery shop evaluation with flying colors!!  This should be done with each and every customer. 

Written by Angela Perry

Thanks for reading our secret shopping blog. We go behind the scenes of the secret shopping industry.

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