A People Company Providing Storage
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It is important to make every customer feel that they are important and that you appreciate their business, regardless of their age. When customers have children with them, it is important that you also give them your attention. Although I’m not saying that you should ignore the adults when they are speaking, but that you make the child feel important also. You can do so by including them in your and answering questions that they may have also.
No matter what business you are in it is important to realize that they only reason you are there is to serve people. You’re not a storage company serving people; you are a people company providing storage. Your main focus should be on serving the customer. Some will be harder to please than others will but everyone has that one thing that will satisfy them.
Go for the WOW. Sometimes there will be that have a complaint. It is important that you listen to them without interruption and if possible repeat what their problem is so you both are on the same page. After you correct the problem, try to go for the WOW again by going above fixing the problem to give them something that they were not expecting.
This will help erase the bad feeling that they had previously and leave them with a positive image of your company.
Written by Heather Gerling, Restaurant Manager
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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