If you are in the storage industry you should be focused on quality. If you are not focused on what you are saying to people on the phone or to your customer’s faces, then you need to re evaluate what you are spending your time doing. How the customers are handled by your people should be a high priority for you. The customer is the one that will make or break your company. Without the customer you are just dead in the water and your doors will soon close. How can you stay open? Take care of your customers.

As an owner of a self storage company you should always be aware of what your people are saying to your customers. How can you find out what they are saying to the customers? You can do a couple of things. You can set up their phones to record everything that comes in or gets sent out. This way you know what the manager is saying and how they are delivering it to the customer. Sometimes it not what you say, it is how you say it. That could be very offensive to the customer. Now you know and now you can make the necessary changes to your manager’s presentation.

Some managers might take offense to all of their phone calls being recorded. As an owner you can make them feel better and at ease by saying that you are also recording all calls to help the manager. A lot of time we as sales people forget what we say sometimes and the recording can help us. We can listen to what we are saying to the customer and find out what works and what does not work. If we hear something that seems to be gold, then we can use it for all customers or at least the majority of them. Most managers are set up on some sort of commission system for their rentals. So you can also tell them the better they are at selling to the customers, the more rentals they will get. The more rentals that they get the more money in their pocket. Most of the time the manager will be ok with that thought. If the manager is still having issues with being recorded, then you might want to re evaluate their position. You are trying to help and they are just bucking the system.

Training should always be going on at all your facilities. In self storage things are changing around so quickly that you never know what to expect. So sometimes it is good to use recoded phone calls as a way to see how you were doing things and what needs to change in order to improve business. When business improves everyone is happy. Many people think that the owners are the only ones that benefit from business being good. When business is good based on how the customer’s are being handled, the facility could add some amenities that the customer could really enjoy that otherwise wouldn’t be available. That high end premium coffee didn’t just appear in the office out of no where. You can afford it now because you took care of your customer.

Recording your conversations can also be good to back you up. It is not every day that a storage manage messes up a phone call or lies to a customer. But it could be almost every day when a customer comes in and says that they were told something different than they were actually told. With call recordings you can go back and listen to the call in question. If you want you can play it back for the customer to show that you were not the one that was at fault. The customer would of course back down and admit their mistake. Otherwise customers can just say they were told something and depending on what the manager thinks, the customer could get a over on them. Long story short, recording calls and making sure you are saying the right thing on the phone can tremendously help your company.

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Are you the kind of person that is able to follow directions? If you are then you can and most likely will be hired by an employer looking for someone just like you. No I am not being sarcastic or anything of the sort. I am merely saying that some companies find it hard to find an employee that is able to follow directions. What does that mean for you? That means that if you can truly answer the first question truthfully then that is the start of a potential career in the workforce.

Depending on the employer you can find a job that is looking for people who they simply want to follow directions. No matter what industry you are looking to get involved in, these companies want someone that they can train and then do the job they train you to do. Is this you? Now there are many people who say that they are capable of following directions, but then when the task is placed in front of them, it does not seem to work out for the best.

You will need to do some self reflection when it comes time to prove to your potential manager if you can follow instructions. They will challenge you quickly and put your thought to the test. If you are not able to follow instructions, they will quickly find out. How quickly you might ask? They can look at your application and see if you were not able to put your name and other pertinent information in the correct spaces. That may sound dumb to you but that is how some employers begin the weeding out process. As soon as you begin to inquire about jobs, put your best foot forward. Follow directions from the beginning and you have the beginnings of a great career in front of you.

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